Responsibilities – Not limited to list below
· Work with new or underperforming CX Crew from start to finish to insure proficiency with customer cx processes, daily continuous quality assurance process adherence, proper safety techniques are observed, inventory of equipment and general technical and operational proficiency. Coach and train is areas of deficiency. All training performed in the field at site and on the job.
· Document CX crew performance and any areas that vendor needs to address and send assessment to vendor management.
· Insure proper crew certifications are met and document in Site Tracker.
· For new CM’s or CM’s that need remedial instruction work in the field to insure they understand and meet Tillman Networks standards.
· Support New Program Introduction process for new customers or programs to determine process and field services ways of working for new business